Not feeling too positive about SAS just now. Last night we did online check-in, right at 22 hours before departure, as required. When we went to select seats, this was the diagram we got:
Gray means "unavailable"
The entire flight was already assigned?!? The only two "available" were possibly the worst possible seats, shown in red.
When SAS opened for business in the morning, called them. Sorry, the only people can help are the agents at the airport. So we went rather earlier than planned to SFO. Agent at bag-check desk? Sorry, it's a full flight. We looked as pitiful as we could. Introduced to another woman who said she would be the gate agent, and she had taken note of our seats and would see if she could do anything for us.
So now we're at gate G99 about 2½ hours before boarding. We'll see.
Edit 4pm:The gate agent lady appeared and set up the gate desk. We went and smiled a lot and asked if she had been able to find anything for us? And she smiled and said "I did!" So we have new boarding passes for 25G & H, window and aisle together, yay! We and SAS are best buds now.
On a positive note, I want to say something nice about two organizations. One is Chase Bank card member services. I've had reason to deal with Chase telephone support several times and they have always been helpful and friendly. Today when I called to notify them the cards would be used abroad for a month, they were just so outgoing and willing to help.
And Uber! We took Uber to the airport. Picked up in less than 5 minutes by a cheerful dude in a new Prius (with a bowl of candy and a mini-bottle of water for passengers), who drove conservatively and smoothly. Total price: $55. Which is about 2/3 of a "Limo" ride and competitive with a shared-ride van. Neato.
No comments:
Post a Comment